Frequently Asked Questions

Find quick answers about shipping, tracking, returns, payments, product quality, and installation support.

For further assistance:

Before Purchase

Can I choose Express Shipping?

Yes. Express Shipping is available at checkout with an estimated delivery time of 7-10 calendar days.

Free Worldwide Standard Shipping is also available with an estimated delivery time of 15-20 calendar days.

The estimated delivery date for your order is shown at checkout. Customs inspections, carrier delays, severe weather, or other circumstances outside our control may occasionally affect delivery times.

Are there any ongoing sales or promotions?

Yes. We regularly offer discounts and bundle offers. Check our website, newsletter, or social channels for current promotions.

Shipping & Tracking

How can I track my order?

Once tracking information is available, you can track your order using the carrier's tracking service or our Order Tracking Page.

Tracking may take a short time to become active after shipment.

Are customs duties and taxes included?

For many international shipments, the logistics providers we work with use services where applicable customs duties and taxes are prepaid as part of the delivery arrangement.

However, customs authorities may inspect, reassess, or apply additional charges under local regulations.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of delivery. Products must be returned in their original condition with the original packaging, accessories, and documentation.

Can I return a product after installing or using it?

If the product is not suitable for you, please do not install or use it.

Installed, used, modified, or installation-marked products are not eligible for a standard 30-day return.

Who pays for return shipping?

Customers are responsible for arranging and covering the cost of return shipping.

Please contact Euronavigate before returning a product to obtain the correct authorized return address.

When will I receive my refund?

Once the returned product is received, inspected, and the refund is approved, it will be processed to the original payment method.

The time required for the funds to appear depends on your bank or payment provider.

What if my product has a manufacturer defect?

Products with a confirmed manufacturer defect may be eligible for repair or replacement support within 1 year of delivery.

For technical or defect claims, contact us with a description, photos, or videos of the issue so our team can review the case.

Product Quality

Do you test products before shipping?

Yes. All products are supplied as new, undergo quality and functional checks before shipment, and are securely packed for delivery.

Payments

What payment methods can I use?

We accept the following payment methods:

  • Debit or Credit Cards
  • PayPal or Zelle
  • Cryptocurrencies

If none of these options suit you, you can make a bank transfer to our business bank account (Bank of America or JPMorgan Chase).

To request bank details, contact info@euronavigate.com. Please include your order number in the transfer note/reference. Once the transfer is completed, email the payment receipt to the same address for verification and faster order processing.

Installation & Support

Do you provide installation support?

Yes. Our team provides after-sales and installation guidance.

Professional installation by a qualified automotive service centre is strongly recommended to help prevent installation-related issues or damage.