FAQs

Welcome to the Frequently Asked Questions (FAQs) Section.

We understand that purchasing aftermarket upgrades for your premium car is an important decision. Here you'll find answers to common questions to help ensure you have all the information you need.

Need Help?Here's How to Contact Us:

Before Purchase

  • Will the products fit my specific make and model of car? 

We understand that it's important to ensure that the products you purchase are compatible with your specific make and model of car. Our website provides a search function that allows you to browse products by make and model, making it easy to find the right fit for your vehicle. Additionally, each product listing includes information on compatibility and fitment, so you can be confident in your purchase. If you have any questions or concerns about compatibility, please don't hesitate to contact our customer service team for assistance.
  • How do I place an order on the site? Placing an order is easy! Here's a quick guide:
    1. Browse Products: Select the quantity and click "Add to Cart".
    2. Checkout: Click the "Checkout" button.
    3. Enter Information: Fill in your shipping and billing details, and select a shipping method.
    4. Review and Place: Review your order and click "Place Order"
    5. Confirmation: You'll receive an order confirmation email.

  • What payment methods are accepted?

We currently accept PayPal and bank deposits as payment methods for purchases made in our store. PayPal is a safe and secure way to pay online and allows you to use a credit or debit card or your PayPal balance. Bank deposit is available for customers who prefer to pay using a direct bank transfer. We are constantly reviewing and updating our payment options to provide the best possible service to our customers.

  • What are the shipping options and associated costs? 

We offer a range of shipping options to ensure that you receive your order in a timely and secure manner. Our shipping partners include UPS, FedEx, DHL, Aramex, EMS, SF Ecommerce Express, YunExpress, and we also offer customized shipping services provided by Euronavigate. The shipping options available to you will depend on your location and the specific product you are ordering. Once you have added your desired items to your cart and entered your shipping information, you will be presented with the available shipping options and their associated costs. 

  • What is the estimated delivery time for my order?

The estimated delivery time for your order will depend on several factors, including your location, the shipping method you choose, and the availability of the product(s) you ordered. Once you have completed your purchase and selected a shipping method, you will receive an estimated delivery date based on the information you provided. Please note that this is an estimate and not a guarantee, and actual delivery times may vary due to unforeseen circumstances such as customs delays or weather conditions. 

  • Are there any ongoing sales or promotions currently available?

Yes, we frequently offer promotions and bundle offers on our products to provide our customers with the best value possible. To stay up-to-date on our latest sales and promotions, please subscribe to our newsletter and follow us on social media. Additionally, you can check our website for any ongoing sales or promotions. 

After Purchase:

  • How do I track my order?

As a customer you can choose between two methods: you can track the delivery of your purchase using a tracking code through the shipping company or you can track the delivery through our website by visiting (https://www.euronavigate.com/apps/tracking) to track your order. 

  • When can I expect my order to be delivered?

Our processing time is from 5 days, and we offer worldwide fast shipping within 10-15 business days. If you require express shipping, please select this option during checkout. Please note that express shipping is only available on business days (Monday-Friday) excluding public holidays. 

  • What if there is an issue with the product I received?

If you encounter an issue with the product you received, please reach out to our customer support team as soon as possible. We can provide real-time online help. We take all product issues seriously and will work with you to find a satisfactory resolution. You can contact our customer support team by email, and our representatives will be happy to assist you. 

  • Can I return or exchange the product if it does not meet my expectations?

If the product you receive does not meet your expectations, we offer a return or exchange policy. Please contact our customer support team to initiate the return or exchange process. Kindly note that the product must be returned in its original condition and packaging. A buyer is responsible for paying shipping costs and any customs taxes when returning an item. Since the process of returning an item can be inconvenient, a buyer will be offered a discount code for their next purchase. Our customer support team will guide you through the process and help ensure a smooth resolution.

  • Are there any warranties or guarantees associated with the products?

We are committed to ensuring the quality of our products and provide warranties to support this. Our units have a manufacturer's limited 1-year warranty. Please refer to our store’s warranty policy for more information.

  • How do I contact customer service for support or additional information?

If you require support or additional information, our customer service team is available to assist you. You can contact us through our website by filling out a contact form, or by email or phone. Our customer service representatives will respond to your inquiry as soon as possible and provide you with the information or assistance you require. We strive to provide excellent customer service and look forward to hearing from you.

  • Can I get assistance with the installation of the products?

We highly recommend that customers seek assistance from a local professional installation engineer or car service center when installing our products on their vehicles. This will help ensure that the installation is done correctly and minimize the risk of any damage that could be caused by incorrect installation. However, if you have any questions or concerns about the installation process, please do not hesitate to contact our customer support team. We can provide online help. Also, we provide product installation instructions upon purchase and technical support throughout the warranty period via our WhatsApp group.

  • Is there any technical support available after purchase?

Yes. If you require technical assistance or have questions about the use or maintenance of our products, please contact our customer support team for more information on the available options. Also, we provide after-purchase technical support throughout the warranty period via WhatsApp. 

  • Can I request a refund or exchange if I am not satisfied with the products?

We do offer refunds and exchanges for products that meet our policy terms. We encourage you to review our policies first to ensure that your request is eligible. 

  • Are there any accessories or complementary products available for my purchase?

Absolutely! We regularly provide bundles and supplementary products alongside our primary items on our website. Additionally, you can browse our store to locate a compatible complementary product for your primary purchase.

  • Will it work with my local SIM card?

Yes, it is designed to support nearly all 4G network bands. Once you insert your SIM card and ensure a proper connection, simply power on the device to get started.

  • Do you perform quality checks on all products prior to delivery? 

Yes, we conduct a 100% test on all products before they are sent out for delivery.

  • How do you maintain a good and long-lasting relationship with your customers?

We offer high-quality products at competitive prices and treat each customer as a friend. We conduct our business with sincerity and strive to build friendships with our customers, regardless of where they come from.