FAQs

Welcome to the Frequently Asked Questions (FAQs) Section.

We understand that purchasing aftermarket upgrades for your premium car is an important decision. Here you'll find answers to common questions to help ensure you have all the information you need.

Need Help? Here's How to Contact Us:

Before Purchase

  • What are the shipping options and associated costs? 

We offer a range of shipping options to ensure that you receive your order in a timely and secure manner. Our shipping partners include UPS, FedEx, DHL, Aramex, EMS, SF Ecommerce Express, YunExpress, and we also offer customized shipping services provided by Euronavigate. The shipping options available to you will depend on your location and the specific product you are ordering. Once you have added your desired items to your cart and entered your shipping information, you will be presented with the available shipping options and their associated costs. 

  • What is the estimated delivery time for my order?

The estimated delivery time for your order will depend on several factors, including your location, the shipping method you choose, and the availability of the product(s) you ordered. Once you have completed your purchase and selected a shipping method, you will receive an estimated delivery date based on the information you provided. Please note that this is an estimate and not a guarantee, and actual delivery times may vary due to unforeseen circumstances such as customs delays or weather conditions. 

  • Are there any ongoing sales or promotions currently available?

Yes, we frequently offer promotions and bundle offers on our products to provide our customers with the best value possible. To stay up-to-date on our latest sales and promotions, please subscribe to our newsletter and follow us on social media. Additionally, you can check our website for any ongoing sales or promotions. 

After Purchase:

  • How do I track my order?

As a customer you can choose between two methods: you can track the delivery of your purchase using a tracking code through the shipping company or you can track the delivery through our website by visiting (https://www.euronavigate.com/apps/tracking) to track your order. 

  • When can I expect my order to be delivered?

Our processing time is from 5 days, and we offer worldwide fast shipping within 10-15 business days. If you require express shipping, please select this option during checkout. Please note that express shipping is only available on business days (Monday-Friday) excluding public holidays. 

  • What if there is an issue with the product I received?

If you encounter an issue with the product you received, please reach out to our customer support team as soon as possible. We can provide real-time online help. We take all product issues seriously and will work with you to find a satisfactory resolution. You can contact our customer support team by email, and our representatives will be happy to assist you. 

  • Can I return or exchange the product if it does not meet my expectations?

If the product you receive does not meet your expectations, we offer a return or exchange policy. Please contact our customer support team to initiate the return or exchange process. Kindly note that the product must be returned in its original condition and packaging. A buyer is responsible for paying shipping costs and any customs taxes when returning an item. Since the process of returning an item can be inconvenient, a buyer will be offered a discount code for their next purchase. Our customer support team will guide you through the process and help ensure a smooth resolution.

  • Pre-Sales Assistance and Product Installation Support

For assistance with product installation, we recommend consulting a local professional installation engineer or car repair shop to ensure the process is done correctly and to avoid potential damage caused by incorrect setup. If you have any questions about the installation process or need more information before making a purchase, feel free to contact our customer support team. Installation instructions are also provided with the product upon purchase.

Visit Our Contact Page: https://www.euronavigate.com/pages/contact-us

  • After-Sales Technical Support

If you need technical assistance after purchase, such as troubleshooting, usage guidance, or product maintenance support, our team is here to help. We provide after-sales technical support throughout the warranty period. For quicker assistance, reach us directly via WhatsApp: https://wa.me/+13026134373?text=Euronavigate

  • Do you perform quality checks on all products prior to delivery? 

Yes, we conduct a 100% test on all products before they are sent out for delivery.

We offer high-quality products at competitive prices and treat each customer as a friend. We conduct our business with sincerity and strive to build friendships with our customers, regardless of where they come from.